Kundenservice am Telefon: Techniken und Technik für den Umgang mit Kunden...
184,36 €
Customer Service over the Phone : Techniques and Technology for Handling Customers over the Phone, Hardcover by Coscia, Stephen, ISBN 1138412228, ISBN-13 9781138412224, Like New Used, Free P&P in the UK Examines various important scenarios that a customer service representative is likely to encounter and shows how to best handle each situation. This guide also explains how to make effective use of voice mail, email, fax, and letters.
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