Kundenservice am Telefon: Techniken und Technik für den Umgang mit Kunden...
40,22 €
Customer Service over the Phone : Techniques and Technology for Handling Customers over the Phone, Paperback by Coscia, Stephen, ISBN 1578200466, ISBN-13 9781578200467, Brand New, Free P&P in the UK Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;
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