An Intelligent Customer Complaint Management System with Application to the Tran
160,49 €
Titel: An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry, Einband: Buch, Autor: Alireza Faed, Verlag: Springer International Publishing, Springer International Publishing, Sprache: Englisch, Seiten: 372, Maße: 241x160x25 mm, Gewicht: 723 g, Verkäufer: buch-mimpf, Schlagworte: Customer complaint categorization Customer satisfaction analysis Engineering Economics Intelligent CRM Logistics Operators Perceived value and interactivity Statistical complaint analysis Text mining analysis neuro-fuzzy systems.
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