Woo, Wow und Win: Service-Design, Strategie und die Kunst der Kundenfreude...
21,45 €
Woo, Wow, and Win : Service Design, Strategy, and the Art of Customer Delight, Hardcover by Stewart, Thomas A.; O'Connell, Patricia, ISBN 0062415697, ISBN-13 9780062415691, Like New Used, Free shipping in the US Two best-selling authors and business experts use real-world examples to demonstrate the importance of Service Design in keeping modern customers, who have many choices and high expectations, happy and coming back. 20,000 first printing.
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