Value Stream Management for the Lean Office : Eight Steps to Planning, Mappin...
201,10 €
Value Stream Management for the Lean Office : Eight Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas, Hardcover by Tapping, Don; Shuker, Tom, ISBN 1138438774, ISBN-13 9781138438774, Brand New, Free shipping in the US Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of bas
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