Understanding, Managing and Implementing Quality : Frameworks, Techniques and...

Understanding, Managing and Implementing Quality : Frameworks, Techniques and Cases, Paperback by Antony, Jiju (EDT); Anthony, Jiju (EDT); Preece, David, ISBN 0415222729, ISBN-13 9780415222723, Brand New, Free shipping in the US This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

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