Transform Customer Experience: How to achieve customer success and create except
13,76 €
So how do you keep them?. Your CX strategy 25 3. Building a CX culture 47 4. Personalising the experience 67 5. Omnichannel CX 115 7. Insights into action 175 9. Stories from CX experts 195 10. The future of CX 209 Appendix I: A few general notes 231 Appendix II: Abbreviations 235 Endnotes 237 Glossary 245 References 253 Index 259.
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