The Service Productivity and Quality Challenge by P.T. Harker (English) Hardcove
167,18 €
By P.T. Harker. The recent global recession has revealed the vital importance of service-sector productivity in all developed economies. Finally, non-market services, a vital part of all developed economies, are discussed in Section VI.This text aims to present the state-of-the-art thinking on the service productivity challenge from a variety of disciplines.
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