Der Einstieg: Eine Studie über den Kundenempfang in den sozialen Diensten von Anthon
38,34 €
Few people who work in the social services would deny that the reception of those asking for help is important, and yet this process is seldom closely examined. The author demonstrates that the reception process is not just an administrative expedient but that, under certain circumstances, it may have a profound influence upon the way the agency operates, the services it provides and who receives them.
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