Telephone Interviewer's Handbook : How to Conduct Standardized Conversations,...
58,99 €
Telephone Interviewer's Handbook : How to Conduct Standardized Conversations, Paperback by Gwartney, Patricia A., ISBN 0787986380, ISBN-13 9780787986384, Brand New, Free shipping in the US Gwartney (sociology, University of Oregon) characterizes the types of organizations that conduct survey research, explains the voluntary codes and federal rules governing ethics, and clarifies what to expect during telephone interviewer training. The handbook lists call disposition codes for computer-assisted telephone interviewing systems, walks through the standard interview, offers advice on voice control, and discusses the psychology of survey response. Annotation ©2007 Book News, Inc., Portland, OR ()
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