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Schockiert, entsetzt und bestürzt! : Wie man Beschwerdebriefe schreibt, die...

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Shocked, Appalled, and Dismayed! : How to Write Letters of Complaint That Get Results, Paperback by Phillips, Ellen Haygood, ISBN 0375701206, ISBN-13 9780375701207, Like New Used, Free P&P in the UK Offers advice for handling consumer complaints, including writing letters, returning purchases, and drafting petitions

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Book Title:

Shocked, Appalled, and Dismayed! : How to Write Letters of Compla
ISBN:

9780375701207

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