Service Science: The Foundations of Service Engineering and Management by Robin
139,64 €
Evolving and Holistic View of Service 1 1.1 What is Service?. 1 1.2 Different Perspectives on Service 4 1.3 The Lifecycle of Service 5 1.4 Service Encounters Throughout the Lifecycle of Service 8 1.5 The Economic Globalization 14 1.6 The Evolving and Holistic View of Service 20 1.7 Summary 29 References 29 2.
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