Service Level Manager: Karriere im Bereich Service Management, Taschenbuch von Sansbu...
33,10 €
Service Level Manager : Careers in It Service Management, Paperback by Sansbury, John, ISBN 178017294X, ISBN-13 9781780172941, Brand New, Free P&P in the UK The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.
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