Referenz- und Informationsdienste: Eine Einführung, Taschenbuch von Cassell, K...
Reference and Information Services : An Introduction, Paperback by Cassell, Kay Ann; Hiremath, Uma, ISBN 083891568X, ISBN-13 9780838915684, Brand New, Free P&P in the UK "Guided by a national advisory board of educators and practitioners, this thoroughly updated text expertly keeps up with new technologies and practices while remaining grounded in the basics of reference work. Chapters on fundamental concepts, major reference sources, and special topics provide a solid foundation; the text also offers fresh insight on core issues, including ethics, readers' advisory, information literacy, selecting and evaluating reference materials, assessing and improving reference services, guidance on conducting reference interviews with a range of different library users, and much more"--
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