Überwachung, Messung und Verwaltung des Kundenservice von Gary S. Goodman (Englisch
67,49 €
By Gary S. Goodman. Goodman examines a wealth of real-life episodes of first-class service to illustrate what happened and show how each event can be repeated. Author Gary S. Goodman. Affiliation Goodman Communications Corporation in Glendale, California.
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