Metrics for IT Service Management: ITSM Library by Peter Brooks (English) Paperb
56,25 €
It uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis. This book will make that task much simpler and less error prone. This book uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis.
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