Measuring Service Performance: Practical Research for Better Quality
41,96 €
Nonetheless, complaints about insufficient, inconsistent or bad service abound. Quality decides on success and failure. This book puts an end to common misconceptions of quality studies. Because service excellence deserves research excellence.
Jetzt bei Ebay:
![Produktbild - Measuring Service Performance: Practical Research for Better Quality [Paperback]](https://i.ebayimg.com/thumbs/images/g/VkgAAeSwIidoTCzT/s-l140.jpg)
