ITSM-Messung: Messen, Berichten und Modellieren des IT-Service-Managements...
24,55 €
Measuring Itsm : Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives, Paperback by Steinberg, Randy A., ISBN 1490719458, ISBN-13 9781490719450, Like New Used, Free P&P in the UK
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