Libraries Act On Their LibQual+ Findings : From Data To Action, Paperback by ...

Libraries Act On Their LibQual+ Findings : From Data To Action, Paperback by Heath, Fred M. (EDT); Kyrillidou, Martha (EDT); Askew, Consuella A. (EDT), ISBN 0789026023, ISBN-13 9780789026026, Brand New, Free shipping in the US This book focuses on participating libraries that used the 2002 LibQUAL+? survey to collect qualitative and quantitative data for assessing and evaluating their service quality, resource allocations, staffing, technology, and policies. Th provides a wealth of information on this Web-based marketing instrument that measures users' perceptions of library service quality. Library professionals dealing with?or interested in?library service quality assessment will benefit from the practical examples and graphical representations found in this essential work.

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