Führend beim Kundenerlebnis: Wie man einen Kurs aufstellt und herausragende...
43,54 €
It provides a bold, step-by-step approach that will get you and your team pointed in the right direction. And equipped to make sound decisions along the way. The author's down-to-earth explanations cut through jargon and clutter, while stories and examples bring important principles to life.
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