Implementierung von Servicequalität basierend auf ISO/IEC 20000: Ein Managementleitfaden, Pap...
38,08 €
Implementing Service Quality Based on ISO/IEC 20000 : A Management Guide, Paperback by Kunas, Michael, ISBN 1849284423, ISBN-13 9781849284424, Brand New, Free shipping in the US Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.
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