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Implementierung von Metriken für IT-Service-Management: Ein Messrahmen, der...

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Implementing Metrics for IT Service Management : A Measurement Framework That Helps Align It With the Business Objectives and Create Value Through Continual Improvements, Paperback by Van Haren Publishing (COR), ISBN 9087531141, ISBN-13 9789087531140, Brand New, Free P&P in the UK

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Implementing Metrics for IT Service Management : A Measurement Fr
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9789087531140

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