Wie man mit Kunden spricht: Schaffen Sie jedes Mal einen großartigen Eindruck mit Magie, H...
How to Talk to Customers : Create a Great Impression Every Time With Magic, Hardcover by Berenbaum, Diane; Larkin, Tom, ISBN 0787987522, ISBN-13 9780787987527, Like New Used, Free P&P in the UK Berenbaum and Larkin, owners of Communico Ltd., offer a practical guide to customer contact, based on their system for Making a Great Impression on the Customer (MAGIC), which emphasizes respect for everyone and a commitment to demonstrate that respect. The MAGIC system provides 33 points for evaluating, measuring, and improving any customer dialogue. MAGIC maxims, tips, checklists, and exercises are included, and real-life examples illustrate MAGIC (and tragic) moments. There is no subject index. Annotation ©2007 Book News, Inc., Portland, OR ()
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