Verwalten des It-Helpdesks: Eine Anleitung für Benutzersupport und Callcenter-Mann...
108,01 €
Are you overworked, unappreciated and under-resourced?. How to be successful at probably the most stressful job in IT. The second edition of this popular book brings updates to several of the author's ideas, strategies and techniques with new material on.
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