Umgang mit schwierigen Kunden: 10 einfache Strategien für den Verkauf an Th...
How to Deal With Difficult Customers : 10 Simple Strategies for Selling to the Stubborn, Obnoxious, And Belligerent, Hardcover by Anderson, Dave, ISBN 0470045477, ISBN-13 9780470045473, Like New Used, Free P&P in the UK Entrepreneur and sales workshop leader Dave Anderson explains how to deal with who are Stubborn, Obnoxious, or Belligerent--and gain both their trust and their business. He begins by describing how sales people can unwittingly turn otherwise normal prospects into SOBs. He then outlines ten simple strategies they can use to boost sales with even the toughest customers. Sample topics include removing the fight from the sales process, building referrals, creating urgency, and closing the sale. Annotation ©2007 Book News, Inc., Portland, OR ()
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