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Groupware Support for Operational Management: How to Utilize Groupware Tools to

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(The tasks related to these functions can be identified from the work of the operational managers. Each task has a special needs for interaction, information and knowledge. The model about groupware tools elucidates: 1) what kind of group-ware tools exists, 2) what kind of interaction can be supported, 3) what kind of information can be supported and 4) what kind of knowledge creation can be supported.

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