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Empathie in Aktion: So liefern Sie großartige Kundenerlebnisse in großem Maßstab (gebunden)

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14,27 €

The product is a NEW hardcover book titled "Empathy in Action: How to Deliver Great Customer Experiences at Scale" authored by Natalie Petouhoff and Tony Bates. Published by Influential Marketing Group in 2022, the book focuses on the topic of delivering exceptional customer experiences in a business setting. With 352 pages, the book explores industries related to computers and information technology, customer relations, general management, and offers insights on how to implement empathy at scale for successful customer interactions.

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