Customer Service Zoo: Create Customers for Life and a Life for Yourself! by Cath
10,55 €
Feeling uninspired while preparinghis new service strategy, Phil finds himself taking hisdaughter to the zoo. Thelessons he learns as the story unfolds are captured in anentertaining A-Z of simple animal analogies andillustrations, and they'll stick in your mind as much asthey did in his.
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