Business Process Mapping: Improving Customer Satisfaction by J. Mike Jacka (Engl
62,83 €
A real winner!". Well, Mike and Paulette can make it happen! Each chapter also includes a 'Recap' and 'Key Analysis Points' which enable the reader to distill the highlights of the chapter.". With clear, practical examples and applications, this book shows the writing talents of both authors, and it will be used over and over by those from all lines of industries and professions.
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